Welcome to Ratna Jewellers. By accessing or using our website or services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with them, you should not use our services or website.
General
These terms apply to all users of the website, including customers, browsers, and vendors. By using this site, you agree to these terms, our privacy policy, and any additional guidelines or rules posted by Ratna Jewellers.
We reserve the right to update or modify these terms at any time. Your continued use of the website after any such changes constitutes your acceptance of the new terms.
Product Information
Product Descriptions: We aim to ensure that all product descriptions, images, and pricing details on the website are accurate. However, we do not guarantee that the information is always up-to-date or free from errors. In the event of inaccuracies, we reserve the right to correct them without prior notice.
Pricing: All prices are listed in [currency] and include applicable taxes unless stated otherwise. Shipping costs are not included in the product price and will be calculated at checkout.
Orders and Payments
Order Acceptance: We reserve the right to refuse any order placed through our website for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.
Payment Methods: We accept payments through credit cards, debit cards, bank transfers, and other available options. By placing an order, you warrant that you are authorized to use the selected payment method.
Order Confirmation: Once you place an order, you will receive an email confirmation. However, this confirmation does not guarantee acceptance of the order. We reserve the right to cancel or modify orders for any reason.
Shipping and Delivery
Delivery Times: We strive to deliver your items within the estimated timeframes, but shipping times are not guaranteed. Delays may occur due to external factors beyond our control.
Risk of Loss: All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
International Shipping: International orders may be subject to customs fees, taxes, or other charges imposed by the destination country. These fees are the buyer’s responsibility.
Returns and Exchanges
Return Policy: You may return items in accordance with our Return Policy, provided that the items are returned within 30 days in their original, unworn condition.
Non-Returnable Items: Customized or personalized jewelry cannot be returned unless there is a manufacturing defect.
Refunds: Refunds will be issued to the original payment method once the returned item has been received and inspected. Processing times may vary.
Need help?
Contact us at {email} for questions related to refunds and returns.